Policies
At USPUK, we're committed to operating with transparency, accountability and care in everything we do. The policies below set out how we safeguard the people we support and work with, protect personal data and confidentiality, ensure equal opportunity and respectful conduct, maintain high service standards, and handle feedback and complaints fairly.
We review each policy regularly to make sure it reflects best practice and remains fit for purpose.
USPUK Anti-Harassment, Intimidation and Bullying Policy
USPUK is committed to a safe, respectful working environment and takes a zero-tolerance approach to bullying, harassment, discrimination and victimisation. This policy defines these behaviours and sets out how staff, consultants and volunteers can raise concerns, and how they'll be investigated fairly and confidentially.
USPUK Equal Opportunities and Diversity Policy
USPUK is committed to equality, diversity and inclusion across staff, volunteers, partners and the communities it supports. This policy sets out our commitment to preventing discrimination and ensuring fair, accessible treatment for all.
USPUK Code of Conduct Policy
This policy outlines the standards of professionalism, integrity and respect expected from everyone working for or on behalf of USPUK. It covers workplace conduct, use of USPUK property, conflicts of interest and communication, with breaches handled through disciplinary action.
USPUK Safeguarding Policy
USPUK is committed to protecting the welfare of everyone it works with, particularly children and adults at risk. This policy sets out our safeguarding responsibilities, reporting procedures and the roles of our Safeguarding Leads across the UK, Ukraine and Afghanistan.
This policy sets out USPUK's commitment to safe, reliable, person-centred services delivered within the boundaries of our role and competence. It covers our approach to quality management, staff development, feedback and continuous improvement.
USPUK Quality Policy
USPUK Clients Charter
This Charter sets out what clients and service users can expect from USPUK — a fair, respectful, confidential and trauma-informed service — and what USPUK expects from clients in return. It covers consent, referrals, feedback and how to raise concerns.
USPUK Data Protection and Privacy Policy
This Privacy Notice explains what personal data USPUK collects, why, how it's used and shared, and the rights individuals have over their data under UK data protection law.
USPUK welcomes complaints as a chance to learn and improve. This policy explains who can make a complaint, how to raise one, and the stages USPUK follows to investigate and respond fairly, promptly and confidentially.
USPUK Complaints Policy
USPUK Signposting and Referral Procedure
This procedure explains how USPUK signposts or refers clients to external specialist services when their needs fall outside our remit, ensuring accurate information, informed consent and safe, appropriate onward support.
USPUK treats all client and organisational information as confidential and handles it in line with UK GDPR. This policy sets out how information is collected, stored, shared and protected, and the limited circumstances in which confidentiality may need to be breached.
USPUK Confidentiality Policy
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Our business hours are 9am-6pm GMT Monday to Friday.
